Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.
Please enter the following information into the Credit / Debit Card input box.
Click on "Place Order" to confirm and complete your purchase.
Please note that for security reasons your billing address address has to match your Credit/Debit card billing address.
*This list may not include some locations where kratom is regulated. Check with local law enforcement agencies for more information.
Please be advised that Kratom is prohibited in these locations;and our system will not allow shipping to these destinations. For more information on locations where kratom has been banned and why please visit this helpful kratom legality map or the American Kratom Association.
If your none of these steps have located your package, the next step is to file a claim with Route, the shipping insurance company who insures our orders (Had to have selected this option during checkout). You can use the following link claims.route.com, the email that was sent to you after your order, or their IOS app to file the claim. They will either refund or replace the order for you.
If you have any questions or issues with the claim process you can reach out to our customer support using the contact us link or emailing [email protected].We appreciate you and apologize for the inconvenience.
For further information, please see the USPS websites page at https://www.usps.com/ship/priority-mail-express.htm
Please refer to - Shipping and Return policy.
All orders over $100 placed before 2:00 PM EST Monday-Friday will ship from our warehouse the same day.
Any order placed after 2:00 PM EST will ship out the following business day. The cutoff time for Saturday is 12:00 PM EST. If an order is placed on a Saturday, after the cutoff time, your order will ship the following Monday.
Orders are shipped through USPS Priority Mail. Typical estimated delivery time is 1 – 3 days (not guaranteed).
Once packages leave our warehouse they will follow USPS rules regarding delivery schedule.
*Exceptions for Same Day Shipping are US Federal holidays where USPS is closed. Packages will ship the following business day.
Our friendly customer service team will serve you as quickly as possible. If you have a question about an existing order, please enter your order number so we can find your information.